Order specific rose in memory for my mum who died April.20, it was ordered and paid for very early May, informed to expect item and other products within 3 wks still not received as wanted it fir her birthday after 8 attempts of contacting via email and their contact us page. When you look online it now states working on existing orders but as getting nothing back, no.idea cut off date they are referring to , product now states not available till Nov 20 , who in their right mind thinks a 7/8 month delay allowing for delivery is acceptable. As I cannot get anything off them.i don't know if I am pre existing order or I am in.the latter group. I'm working remotely and have been since 23rd March and lost my mum in the middle of all this I'm.still doing my.job, primrose do yours and either respond or refund the customers your have gained money from imorally as if you cannot provide service money should be auto-refunded after a cut off date. As rose costly I cannot buy elsewhere now till I get my money back so you have tarnished my mum's memory. Btw you don't even deserve 1 star but had to to get review posted.