I have made two orders of Primrose this year.The first - mainly for seeds - did not arrive due to covid but I was given a full refund and did not have to chase for it. I made a second much larger order for pond plants and was a bit nervous because I saw negative reviews after posting it and nearly cancelled. I decided to sit tight and the plants did take some time to arrive I cant deny. But I have to say that whilst slightly jostled in transit every plant looks well cared for and healthy and all are now planted up and looking nice in my pond margins. Thanks too for the 5 mesh pond planting pots which I hadnt expected but which I think were used as spacers in the packaging. All have been put to good use!