This company is the most dodgy company I have ever seen. I ordered 2 trees in one transaction. Only one of them arrived. The 2nd one never arrived. I can't phone them as they are not reachable, so I emailed them at least 5 times for 3 months and no one ever responded to me. I tried to get in touch with them from contact page in their website many times, no response, then i used a customer support email address, used that email for many times, no response. I called my credit card provider to refund me the amount, that was the only way I got my money back. I spent hours and lots of headache. Never use this company, they are fraud. There are much better online plant companies out there which are good and I started using them and no headache.