: My order ref. 1700965807 Customer ref. K-7TKZ2PMCD3LRJ I ordered 2 Buxus sempervirens Box Cone / Pyramidalis 70-80cm tall. Delivery was made this morning and when unpacking the pyramids I find that, measured from the soil in the container, one tree measures 66cm and the other 58cm. I paid for 70-80cm trees and the delivery note states 70-80cm but that is not what I found when opening the packaging. Clearly there has been a mistake in picking my order and I would like this rectified as soon as possible please. I have fully unpacked the plants you have delivered and will ensure that they are watered regularly until you can collect them. I look forward to hearing from you at your earliest. 10 weeks since my delivery. Numerous follow-up emails and no comment or action from Primrose Customer Service; just a simple acknowledgement of receipt of my emails.