Whats happened Primrose, Purchased stuff over a few years never a problem, Placed order a few weeks back, Tuffnells emailed to confirm they had delivered item, oddly the same day primrose confirmed item despatched from them, But I had nothing, No delivery, No item, Left it a few more days, incase cross over on communication with tuffnells and primrose, Still no item, Thought it best to phone primrose, 18th in que, Came to my turn, hung up, This happened three times, Thought phone to order a item, Well sure enough a answer, Explained situation, Have to say person on phone very pleasant Could not explain were my order was, Asked for refund, And to be fair 3 days latter they did refund, Its such a shame used to be a very good company, Difficult times granted, However I do think they maybe trying to fulfil orders when they don't have the product in store,