31 May 2022
Wish I never heard of project solar.
A project solar rep visited our house, and after looking at our energy usage calculated how many panels and batteries we needed. The £15000 system failed instantly and after emailing a couple of people expressing my concerns, I received no reply, no investigation or reason to it's failure. 6 months later I received a £1400 electricity bill, and when I questioned this, because the solar system should cover my usage, they said it had never worked. The customer resolutions team denied my compensation claim, saying their system was fine and it was my fault it failed, even though it was found the inverter had failed. I'm now left with a £1400 bill on top of the cost of panels that have done nothing. The installation team were also very slap dash leaving mess and debris everywhere they worked. All in all a very disappointing and disatisfying experience and would highly recommend other people look else where.
2 years ago
Project Solar UK has a
1.6
average rating
from
35
reviews
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