Please do not use this company. It’s a very stressful experience to try to resolve any issues with project solar uk. We had the panels fitted almost 2 months ago. It supposed to be 15 panels. We’ve had few other quotes, from other companies, stating that 15 panels will not fit on one side of the roof (front of the property) so we called the sales man - Joe to inform him what we have been advised elsewhere. Joe has reassured us that 15 panels will definitely fit on one side. Once the installation team has arrived, I overheard the roofer saying to his colleague that 15 panels will not fit so they’ll just fit what they can. Nobody has asked us about it and if I have not overheard the conversation then we would not receive what we have paid for. We called Steve - project manager immediately and asked what was going on. He advised us that the sales man have not measured the roof properly and they will install what they can and refund us for the panels which have not been installed. We disapproved that decision and advised that we won’t be going ahead with the installation. Steve has then informed us that they will install the rest of the panels on the other side of the roof then (at the back). We’ve had to wait additional couple of weeks for new scaffolding to be installed as well as the scaffolding at the front of the property to be extended as it wasn’t fitted wide enough initially anyway. Once all the panels have been installed we have been advised that the roofer will come back in a couple of weeks time to fix few roof tiles which they’ve damaged on the installation day. About a month later I called project solar to ask for the update. Customer services first advised me that they have our case marked as completed and were not aware that any work is still required. They then advised me that they are still haven’t received the photos of damaged tiles from the roofer. I have informed them that that’s not possible as the roofer has sent the photos to Steve when he was with me on the installation day. Customer services then told me that it’s due to the reason that our tiles have been discontinued and they find it difficult to replace them. With the extreme weather conditions throughout late July/early August I asked project solar to take the scaffolding down, whilst waiting to find replacement tiles, as it was causing H&S risk with having to have all the windows shut all day and night (as anytime anyone could break in through the windows). Customer services have asked me to be patient and booked for the tiles to be replaced on the 30th of August. I waited all day and no one turned up. I called customer services and have been informed that I was never booked in and that they still haven’t found the tiles. The lady advised me that she will email Steve asking how will they compensate me for waiting at home all day and taking time off work for nothing. I have never heard back. I asked again for the scaffolding to be taken down in a meantime (as we are going away for 2 weeks soon) and Megan advised that she will treat it as a matter of priority, last week, and get back to me the same day. The following day I called her and asked for the update. She advised that she hasn’t heard from the scaffolding manager so won’t be able to assist but will send another email. 1 week later - today, I called again just to be advised that no one from scaffolding team is answering phone but they will send them an email. Everytime I am trying to get in touch with Steve - project manager to resolve the problem apparently the customer services sending him an email, to ask to call us, but he never responds. Scaffolding manager doesn’t respond to emails from the customer services either. I am now left with damaged roof and scaffolding at the front and the back of my property since beginning of July. I would like to know how has project solar ltd have ever been granted ISO9001 when ISO 9001 defines customer satisfaction as a customer’s perception of the degree to which the customer’s requirements have been fulfilled. I would also like to understand how do they get away with breaching Customer Rights Act 2015 under section 52…