Honestly, companies that provide rating service should allow for negative stars. One star is being far more polite compared to what they deserve. I ordered several things from River Island. I should note that I live in the US. Prior to making a purchase, I read the return policy. They state on their website that returns cost $15 dollars and you start a return by going through the returns portal on their website. I completely understood and was willing to pay the $15 dollars as I understand that they are a UK based company. I received the items and the quality wasn’t great. Out of the 10 items or so, two worked. I immediately went online and started the return process. This is where things go left. When I go to finalize the return to get the shipping label, they tell me that it will cost me $50 dollars to return. I immediately email River Island with screenshots from their website. After a week of going back and forth, they tell me because I ordered from the River Island US website and not the River Island UK website, I would be subject to whatever return shipping price the carrier charged. Mind you this is deducted from your return. Nowhere on their website is that displayed. I provided screenshots of their return page which still hasn’t been updated which is manipulative and deceptive to shoppers. I finally received an email saying they will create a return label for me and I wouldn’t be charged. I return the items immediately. I get my email confirmation of the refund on 11/4 and they deducted the 50 dollars. It is now 11/18 and they haven’t responded back with an email saying that they will reverse it. Also their customer service communication is atrocious. Different people are replying to your emails but they aren’t reading previous communication so when you get finally receive a reply (which takes 2-3 business days) mind you it isn’t correct which means you have to reply again and wait again. I WILL NEVER BUY FROM THIS COMPANY EVER AGAIN. No item in their catalog is worth this.