I've just had the worst most stressful experience with River Island. Not only have I gotten the worst run around from any customer service I've ever had in my life but, they are completely sterile and disingenuous. They can care less about any inconvenience that they have caused and they have added to my stress with countless emails asking me for the same information over and over again without resolve. They seek to prove the customer wrong rather than working with the customer to resolve the issue. On top of sending me the incorrect size, I had pay to return the item. I will never ever shop with River Island again nor will I recommend them to a single client. As a personal shopper who works closely with several brands and a high end clientele, this is a big deal. I have truly never been treated with such flippant and careless regard. The stress isn't worth it.