We purchased an item on 12/14/17 with an express delivery date due on 12/21/17. When I contacted the company on 12/22/17. They stated that it would take two business days to trouble shoot the delivery error...that would be 12/28/17...two days after Christmas (this was a gift). They did give me the name and tracking number of the exporter service, but when I looked on the exporter's website, I received the message that it was an invalid tracking number. I go back to riverisland.com and confirmed the tracking number and they then say I need to check with my local carrier and customs to see where the item is. I explained that if they tell me who the local carrier is with the tracking number, I would be happy to track the package down myself...the agent told me they would not have that information until the 28th!!! If you are ordering time sensitive items that have a promised delivery date...do not trust this company.