I can’t even begin to explain how terrible the customer service is. I placed an order to be collected from store on 28 September, it was despatched on 30 September. I was told it would be available to collect on 03 October and I would receive a “it’s arrived” email. I had not received this. So, I called River Island customer services, spoke to the snottiest girl ever! – she was totally rude. First of all, she recorded my order number wrong so was telling me that my name is different on the account and I’m lying about my name. I then give her the order number again to which she went “oh, well what’s your name, email address etc” all over again when I had ALREADY told her this. She clearly was just NOT listening. She then told me my order has been in store since Friday 28 September? Which is the date I placed the order? Then she told me she will email the store to ask them about the order, Which will take 2 working days? Which is horrendous! I have paid for This order and told it would be there by 3 Oct that's what I expect!! not to have to wait another 2 working days because you can't be bothered to do your job. I then used the online service to be told it has arrived the email just hasn’t been sent to me in error? What the hell. So, I would of went two days without my item it’s already been almost a week. All because this certain girl didn’t give a toss. She sounded half asleep, had 0% customer service skills and was super abrupt and rude. River Island should be ashamed to have someone like that working for them. Never again will I order online.