First time I’ve ever given a company a bad review. They may have corrected their website by now but, I ordered a sweater online. I live in the US. There was a size conversion chart so I converted my US size to UK. There was no indication of which size they were using, UK or US. I e-mailed the company immediately to let them know that I wasn’t sure if I ordered the correct size because the website just showed the size number and not the country so I wasn’t sure whether I should have converted to UK or not. I did not receive a timely response to make sure I would received the correct size and sure enough, the wrong size arrived. Then, I had to return with US postal since they only offered return postal options in UK. The cost was $24 and they refused to credit me this. This company has no customer service at all. They didn’t care that it was their error. All of the stores that I regularly patron, would have not only credited me the postage to return but also would have gifted me something or offered a discount for a future order because of the inconvenience their errors caused me; missing information on their website and no customer service to make corrections on orders. There are PLENTY of stores with better quality merchandise, better prices and most importantly excellent customer service.