Purchased a matching neon green bikini before I went on holiday for a few days. Tried on the top and it didn’t suit so kept the bottoms instead. When I wore the bottoms on my 4 night holiday, the quality of the bottoms were poor - the material had frayed and the colour of the bottoms had faded!! Rather than neon green they were pastel mint! Within a week of purchase took the bikini top back into the Bradford store and the member of staff took the top to a manager out of my sight and she came back saying the manager deems this to be unsellable so we’re not returning it, DESPITE the fact I hadn’t worn it and you could tell it hadn’t been worn, tag was in tact perfectly and I had the receipt. It was quite obvious the quality of the material was lacking and I said that to them and it’s clear that you are liable for items that are faulty at RI! I even said I need to write a complaint because I haven’t worn this and I’m not paying for it so I asked for their first names so that was possible and they refused to give any name whatsoever - I wasn’t asking where they lived or their surname just a name! Surely they would have provided it if they had a point! They didn’t even advise me what to do next either they just let me take the item without an apology. Now I managed to get a refund back from the CEO by it took my two months to get it which is absolutely disgusting and no one should go to those lengths. I will never shop at RI ever again completely lost a customer for life.