Went to river island Brent cross on 5th July , My first experience out in the shops due to Pandemic, the young boy was lovely who served me BUTTTT the manager Liz was awful She was rude to me and even walked away from me as I was speaking to her. I brought sandals in Feb to keep going on holiday in May as we all know we had covid and everything was cancelled, I decide to take my sandals back even to get an exchange Liz said I was out by 3 days from there policy .OMG are you joking River island considering we spend a fortune and have on line account with you there should be exceptions due to conditions we have all faced regardless, the manager walked away as I was trying to explain my story , I am a professional my self and I have never wrote a bad review ever until now , the manager was awful absolutely awful character the young Sunday staff deserve a medal