Disgusted that I have just been refused an exchange in one of their stores!  l bought my daughter a dress for her birthday in March, which she was also bought off another relative (we know her taste well)!  We then went into lockdown so couldn't return the dress l got for her, complete with receipt.  Yesterday was our first opportunity to return the item, so went to the Burnley store, chose new items for a swap, only to be told that we couldn't do this, apparently because it is 'out of date'.  The dress in question is still for sale in the shop at the full price so I don't get why we can't exchange, especially given the current Covid19/lockdown circumstances that l don't need to go into detail about.  We were not asking for a refund, just an exchange!  We have been able to swap or return other items recently that we couldn't do before now no problem and think this is pretty disgusting that we couldn't do it in River Island!  Not only this but I now have a disappointed child to contend with who doesn't really understand why we couldn't swap the items.  To make matters worse, the shop assistant gave us the customer service number, which is an automated message and therefore a complete waste of time! Terrible policies and I would avoid at all costs!