River Island Widnes you’re a disgrace! Very smug and abrupt staff who take great satisfaction out of refusing an exchange, items I had bought prior to lockdown for a holiday abroad, I spent over £400, I wanted to return 3 items because my son won’t wear them in the uk now our holiday has been cancelled. All items still full price and have tags on. Genuine return, store assistant with huge lips said no, nothing I can do it’s outside the 28 days, I explained I had just had my holiday cancelled and I understood outside 28 days but only by around 10 days and items are still full price in the store, she smugly smiled at me and said no nothing we can do. Customer services and goodwill go a long way and I can see many people going elsewhere now due to this ridiculous policy brought in post lockdown, she handed me a card to call customer services and said call them! What makes you look worse is Next, Monsoon, and new look where very empathetic and offered me an exchange no problem, it’s not that you can’t do it, it’s that you won’t and the state the economy is in, especially retail, tread easy River island Because soon enough loyal customers won’t return and you won’t have a business!