Having an on going problem and a terrible experience with Royal Mail. I received post in a plastic 'sorry your item is damaged bag' with missing items I was advised this is due to the Royal Mail machines i understand this. I tried to submit an online claim but because I don't have a tracking number due to the sender sending via a post box I cannot complete this online form. After several emails telling me I have to submit an online claim and several emails back from me explaining over and over that I cannot as I have no tracking number but providing photos of the said damaged item. They have basically said the sender or myself has to suffer the loss for Royal Mail damaging my post and losing some of my delivery. I'm furious, how is this fair! This is ongoing but beware that if you don't send all your letters/ post through the actual post office in order to obtain a tracking receipt number and Royal Mail damage or lose your property they will not be compensating you and those of you that are not online/ computer savvy enough to complete the online form (which is not simple) you also have to accept Royal Mail damaging your property as they have no other work around for anything outside of the "box".