I am in shock and awe at how badly Royal Mail have treated my complaint. They delivered a parcel addressed to me to an address 0.7 miles away. 3 weeks later, after spending hours on the phone, requesting call backs that did not materialise and emails which have been ignored, I have discovered that I have been passed over for the Postal Review to deal with, whom, are not responding to my emails and are apparently nothing to do with Royal Mail even though they have a Royal Mail email address! Royal Mail will not admit that they have mis-delivered the parcel, they try and direct me to claim from the seller who will not entertain me because the tracking info says that the parcel was delivered. I am just absolutely disgusted in the lack of action, the inability to take responsibility for your mistakes, in fact, the the inability to have done anything to resolve the situation at all.