Worst service I’ve received from any company ever. Left my silver in a bin by my house in a marked box with a big picture of a silver coin on the front and the weight clearly marked. Amazon then came along and left parcels on top of it so mr amazon definitely saw it too. This sparked somewhat of a panicked breakdown in me resulting in multiple visits to therapists and ultimately me paying over £10000 for high security windows and doors to protect my property. The issue was raised with the royal mint at the time and after a month of me continually contacting them for some sort of response I was acknowledged with a demand for proof of my funds and the threat of them freezing my account until proof was provided. I provided proof and was then subjected to the silent treatment again until 6 months later when I made another complaint. This resulted in a generic letter from the division director with £500 (1/20th of the expense required to fortify my property after their error) compensation and the offer of more favourable rates from TRM in the future. I turned both down and requested my account be closed. It’s a shame I can’t post pictures on here because the sight of £20000 worth of silver coins left haphazardly in a bin really hammers it home. So yeah, avoid like the plague, their customer service is appalling and they clearly have no regret or regard for their mistakes and take no culpability for the substantial expense their mismanagement caused.