Not even received my order yet but the customer service staff seem like an ignorant bunch of idiots who avoid answer your queries to save hassle. Ordered on Friday of last week and they were quick enough to take payment but items were not dispatched until the following Wednesday. Have read complaint after complaint about people receiving seconds. If they try and pull this stunt with me then I will be sending them straight back. Very disappointing to find some many negative reviews. To the point where I am tempted to send the shoes straight back and said they are not getting my business. Any company that charges £300 and above for shoes and takes 4 days to dispatch your order is clearly suffering issues and is NOT the high end retailer that they claim to be. Happy to pay the additional £100 and stick with Cheaneys as at least I can have the confidence that they won’t be falling off my feet within 2 months....