Appalling level of customer service over all. First time I decided to buy a pair of Chelsea boots from R&B. I raised concerns about my left foot feeling a tad tight and I was reassured by a new sales rep very sarcastically that it would stretch and feel more comfortable over time. Then she appeared very disappointed and annoyed in me for not purchasing the shoe care products! This was the behaviour of someone who had only started in the organisation 6months ago.!! Nevertheless because I actually liked the boots I decided to buy them. For the first couple of days I wore them at home but I felt there was no way to really make the boots feel completely comfortable as the rep has said until I wore them out. So I wore them to work but by the time I came home I felt my left foot (in particular my toes) was in alot of discomfort and actually looked like they were temporarily disfigured. Not only that I noticed I had a mark on my toes which still hasn't left. I decided to take it back to the Brent Cross store the next day where the manager agreed to send them back to headoffice to check. I clearly explained what had happened and how it effected my feet and mentioned that I didn't feel the sales rep at the central London store were I purchased the boots was experienced enough but was then told by the manager very patronisingly that "we are all adults, we don't measure your feet. You wouldn't expect if you went to Gucci" To which I replied yes but when you spend £275 on a pair of shoes you expect a decent level of customer service. Plus I came to you as the shoe specialist not to Gucci who sell arrange of different items 'shoes' being a very small part of their over all collection. Nevertheless I then received a letter from headoffice saying "the shoes were checked and there is no fault with the product and therefore we are unable to do any thing. We will send your shoes back to store for you to collect." This has left me speechless and just amazed at how uninterested the company is in customer service. I honestly cannot seeing R&B lasting on the high street with this type of attitude and mentality which seems to have plagued the entire organisation. So now I'm stuck with a pair of £275 boots that I've only wore once! Never ever ever again. This organisation will not last unless they change their ways. Avoid buying anything from them.