Tam extremely dissatisfied with Sephora's service. I placed an order and chose to have it shipped to a freight forwarding address. Unfortunately, the delivery company used, Veho, abandoned my package on the street in poor conditions, as evidenced by the attached photo. Despite my attempts to contact Veho, I received no response. Sephora's policy does not provide any accommodations for issues with freight forwarding addresses, which has left me with lost products and no resolution. The lack of accountability from both Sephora and the delivery company is unacceptable. I am now out $150 and have no way to recover my products or get a refund. I would strongly advise against using Sephora's service, especially if you plan to use freight forwarding. Their customer service has been unhelpful, and the delivery partner they use is unreliable