1 point for the low postage charges, and good quality packaging, but otherwise a poor shopping experience, where kits are often sent either incomplete or with incorrect items included. Customer service team demonstrate little product knowledge, and a week doesn't go by without some sort of computer or technical problem, with customers having to phone in their orders - pretty pointless for a tv and internet based shopping channel! Most products, especially fabric, selling for much more than other online haberdasheries, so the postage savings mean little. Easily one of the worse UK shopping channels.