Shockingly poor customer service who have little knowledge of the items they are selling, online inventory rarely accurate, and that's when the website works. Product sold elsewhere often at much cheaper prices, ie a book priced at SQ today at £15.99 plus £2.95 standard P&P, is being sold elsewhere for £11 with free or cheaper P&P. Also, SQ's standard P&P takes up to 2 weeks to arrive and you have to pay extra if you want your purchases to arrive that same week! The free material offer didn't arrive even though it was stated on the invoice and website - so a big con there. Other haberdashery stores offer free postage when you spend a certain amount, and it normally arrives within a couple of days at most. SQ's p&p is a false economy, especially when they over charge for their products. If you buy from SQ, double check your fabric order is the correct, as mine was cut short. Gave them a chance as they are a new company, but they have let me down at each and every stage. Don't buy from this company, if you want to save yourself time, effort and money. 1 point given because system wouldnt allow me to give them zero. Worse online haberdashery/shopping channel, won't be buying from them again and strongly recommend you don't either.