These are con artists. Especially for young students. Disgusting. Cancelling process can only be done through a phone call, absolutely no website should do that. They ask you for your learner ID at the start of the call so they know who they are scamming. I know this because after I was charged I received automated messages instead of an actual agent unlike the first few times I wanted to cancel. I filed a complain and received ANOTHER automated message through email stating they can't process a single refund. Offered me a 6 Month free membership, which I don't trust because they would still have access to my payment details. When I was calling for cancellation, they offered me a 30 days free trial, but then later on went with my charge. Their content is by far worse than Youtube videos, yes 'Youtube' videos have better quality. In fact I recommend Skillshare, they are a lot more interactive with their students and peers (less than £10 a month compared to this £50). At least they don't spam your email and call you up. Creepy.