Be prepared to waste a lot of time To the VALID TrustPilot reviewers: Editing your review brings it back to the top. Edit often, keep your voice heard. Yelp as well. It's harder to buy fake reviews there. We can use this to dispute credit card misuse. It will help PayPal and other credit cards know that this is a really unethical company. If you have been charged by Shaw call your bank and tell them, “I’d like to do a chargeback for an unauthorized charge”. If it’s PayPal open a dispute. PayPal is usually responsive to these scams if enough people dispute. Please read through the mass amounts of 5-star reviews. They are fakes, many containing only a subject line. This company has an email address solely for handling their poor TrustPilot reviews: TrustPilot at Shaw Academy dot com. This speak VOLUMES! Go to Yelp and leave a review where it's not so easy to get thousands of fake reviews. Now my review: I was excited to come across this opportunity for a 4-week, 8 course free trial for graphic design. The flexible schedule was ideal for me to be able to attend. The first course was a Sunday at 1:00 pm. I was logged in and ready to go 33 minutes prior. 18 minutes late I got an email that the course had begun and that I was missing it. That was odd because I had the window open and waiting while I did other things. When it was 1:00 pm, the window I had open didn't start automatically, but within a minute of being late I was in the meeting which was in progress. The class itself was informative as an intro, very basic, but I didn't had any idea as to what level of experience this course was intended for. Nonetheless, I was excited to attend my next class the next day, Monday at 1:00 pm. In the meantime, I learned that I could get some sort of hard copy "diploma" upon completion, though there was an additional charge. The next morning, hours before my next class was to being I began receiving a rash of emails that I had missed my first class and needed to reschedule. I had certainly not missed it. It made me wonder what would happen should I have purchased the hard copy of the certificate and the course not registering that I had attended a class or classes. A little while later, I was at work and I get a phone call from a foreign number. It was Shaw Academy reminding me of my class beginning "soon" (4 hours later). I set the courses to my conveniences so they wouldn't interfere with my job, but Shaw Academy was calling me to remind me of my course. Do they thing i'm 12-years-old without a parent reminding me to go to school? They have to bother me at work. Then, a few hours later I receive my 4th email that I had missed my first class even after writing and letting them know that I needed to make sure I was getting credit for attending. I was told to disregard those emails. I wasn't given assurance that I would receive credit for the class, simply to disregard them. I am a busy person, like most adults are. Prior to the start of my first class, I have devoted far too many hours into this mess of an "academy" from bad forms, incessant reminders, overloads of emails, and uncertainty as to the overall credibility. Before I wasted more time I chose to cancel, far before my free trial was up as I didn't want charges on my credit card for this half-baked education. The cancelation was not simple. I ended up calling and was made to call back with a code. I called with the code ready, when the call was answered it immediately went to music. I was in an unknown musical hold for 12 minutes. The call had no intro, no direction, just music. It gave me a lot of time to sit and wonder about the likelihood of a successful cancellation and protection of my credit card against unauthorized charges. Finally, a woman came on the call. I gave her my code to cancel and she told me she needed to ask me a few questions to ensure I was able to be properly canceled. After a couple questions, it was blazingly obvious theses were not questions which should be required for simple cancellation with my required code. She informed me that she did have to ask me in order to cancel. I told her how much time Shaw Academy has wasted of mine already and she told me that there are just a few more questions (survey questions). I told her I am calling with my code as instructed and I don't wish to participate in a survey. Again, she reiterated that to properly cancel I needed to answer the questions. This "academy" is blaring with loads of horse excrement. The warning signs are plain on its face. I should have taken 2 minutes prior to signing up to research their reputation. I hope others will be a little wiser. I hope my card isn't charged and I have to escalate things. I cannot imagine how bad that will be and how much time it will waste Their BBB Rating is: D with 1066 complaints in the past 3 years with 6 years in business. Why 2 stars? I decided over a year ago to not leave 1-star reviews anymore.