So, here’s the deal. I’m not one to throw shade, and I have never left a negative review before. But after my recent ordeal with Shopbop, I felt compelled to write one to save others from a similar fate. Yeah, it was that bad. I was on a mission to get my friend the perfect birthday present. I spent hours scouring through the internet, finally finding THE thing on Shopbop's site and placing the order six days before her big day. Smooth sailing, right? Wrong. Two days later, still no shipping confirmation. So, I logged into my account - only to find out I couldn't - it has been deactivated. No heads-up, nothing. Cue the frustration. A call to Customer Service revealed that not only was my account deactivated, but my order was cancelled without any communication from Shopbop. For this, they blame my bank. Classic. I check with my bank, and surprise, surprise - all is fine on their side. In fact, they are puzzled as to why, after authorisation and processing, my orders were cancelled by Shopbop without any apparent reason. So, I’m back on the line with Shopbop, enduring endless hold music and repetitive dialogues with different departments. The result? I am advised to wait for an email from the "Order Review" department with an explanation and further instructions. Later that day, I got an email saying my order didn’t pass some mysterious “preliminary inspection criteria.” What even is that? No explanation. So here I am, calling Shopbop again (Keep in mind, I’m calling them from Switzerland, and let me tell you, it ain’t cheap. But I need answers.) and asking about the criteria above only to hear "We can not help you". Undeterred, I set up a new account with a new email (which I created for this purpose only) and a new credit card. Guess what happens? You got it. Cancelled. Again. And Shopbop’s brilliant solution? Try answering their “Order Review” department upon reception of yet another "Sorry your order has been cancelled"email. So, I sit down and compose a heartfelt email, tactfully conveying my frustration and inquiring to work things out together. Know what I get in return? A copy-paste email from someone named Robert. Word-for-word. Seriously? Thanks for nothing, Robert! I answered again asking for an explanation, and at this point Robert made an executive decision that this issue was solved and ghosted me. Long story short, Shopbop’s lack of communication, transparency and just basic human decency cost me time, money, and a whole lot of nerve cells. To anyone considering shopping with Shopbop, I urge you "Don't!" They aren't worth the hassle, trust me on this one. P.S. Oddly, despite everything, my inbox is still flooded with Shopbop's marketing emails: "Buy this...", "Save X percent", "Shop now"... Believe me, I gave it my best shot, Shopbop! Unsubscribe!