I recently had an incredibly frustrating experience with Shopbop that has left me thoroughly disappointed. I placed an order for a dress for my brother's wedding, only to find out that my order was canceled without any notification or explanation. To make matters worse, my account was disabled, preventing me from accessing any information or tracking my refund. Despite reaching out to their customer service multiple times, I received no clear explanation for the cancellation. Even more alarming, my refund has not been processed, leaving me without the funds needed to purchase another dress for this important event. I understand that Shopbop reserves the right to cancel orders and disable accounts, but failing to inform customers and not processing refunds promptly is unacceptable and, frankly, seems legally questionable. This experience has caused me a great deal of stress and inconvenience, and I am now considering seeking legal counsel to resolve this issue. I strongly advise anyone considering a purchase from Shopbop to think twice. Their lack of communication and poor customer service is not worth the hassle. Customers deserve transparency and timely resolutions, neither of which I received in this case. #ShopbopFail #PoorCustomerService #DisappointedCustomer