More like silent nightmare were do I start never again!! Where do I start bought echo breath 2000 mattress Medium firm direct from silent night just under two years. All was well although changed mattress to Medium soft. Mattress delivered used with marks on top and bottom of the top cover and stitching was not consistent. They sent out replacement all was fine then a few months down the line stitching came undone top and bottom. Inspector sent out was in my favour replacement sent out. within two months the filling top layer was completely flat and springs sticking out at one side. Once again inspector sent out was in my favour. Back and forth decided to go for another mattress around the same price range as I paid originally £519. After two weeks they were sending out the wrong mattress after a phone call they sent out the correct one I picked lift breath mattress witch was more expensive £26 pounds more. After delivery all seemed well until after the first week rotating the mattress I hadn't noticed before trusting them after several problems in the past there is a bulge sticking out at the bottom of the mattress can feel the springs a few loose stitching on the top and bottom right hand corner is not consistent as it slight overlaps. These are the same problems with the other three with loose stitching inconsistent mattress filling bulging at the bottom. After contacting them again going over the same situation repeatedly I was told its natural settlement and to rotate ever week which I have been doing. Totally unacceptable would never buy again from this company and do not RECOMMEND!! Fed up with excuses and constant replacements as they obviously have a serious manufacture problem and couldn't care less. I cant see this lasting more than a few years going by the previous FAULTY mattresses. The next step would be a small claims for a full refund as I have had enough of silent night as I refuse to go back and forth with continual same problems. I would seriously think twice and using them this was my first time and certainly the last unbelievable it almost laughable. Also be careful with the sleep trial as they send out second hand used mattresses and tell lies that there not. THANKS FOR NOTHING SILENT NIGHT!! Date of experience: 08 September 2023