I am so disappointed with the customer service provided by Silkfred. I am not based in the UK and therefore paid an extra charge for delivery. I placed an order 3 weeks ago and have been monitoring the website/tracking details - no updates posted. I followed up over email - no response. Reached out on social media forums and finally received a response stating merchandise lost by shipper..... It is not the delay that has made me irate, it is the poor customer service and e-commerce user experience. Given the way businesses have quickly adapted to a virtual store in recent times, shouldn't there be an investment made by the company to improve customer/user experience?!?!. I hope Silkfred makes every attempt to resend my order and compensate somehow for this bad first time experience.