Order number :7519623 I placed this order on the 26th July 21, I received everything except 1 item that cost £80, it says it has been dispatched but I have not received it. I ordered 2 items the same, but 2 different sizes, one arrived the other did not. Silkfred refunded me for 1 of them but has not refunded me for the one that didnt arrive. I have emailed and messaged Silkfred to chase delivery or refund of non received item but they have been very slow at responding to messages. When they finally did respond they advised me they have refunded me, but they havent refunded me for the item that did not arrive - even the order page says it has been dispatched on 27th july, not delivered or refunded. I have been chasing them since the 10th August about the delivery or a refund but still 6 weeks on they have not resolved my issue, silkfred have just been fobbing me off rather than actually investigating to resolve the issue. The item not received: Black and Gold Fringed off shoulder Kimono Top by Mccullock Women size 8-10 I had to open a claim with my bank to recover the money as this was purchased on a credit card and I refused to pay anymore interest for an item I never received! This is really bad service and I will not be shopping with Silkfred again!