ALL ROUND TERRIBLE EXPERIENCE - don’t waste your time or money on it. Ordered 8 items which arrived in 5 packages, all were poor quality and badly fitting and needed to be returned. Printed 5 returns labels and packaged these up and took to the post office, all accepted except one which had to go to a different post office due to the type of tracking. Took it to another post office and item accepted but they advised they don’t provide a receipt. A couple of weeks later, I realised I had not been refunded for this item and the tracking showed the item had not been received at the Post Office. Spoke to Royal Mail who are aware a receipt cannot be given by all post offices and advised that Silk Fred needed to raise a claim so the company can be refunded and they can refund me be able to refund me. I explained to Silk Fred by email what had happened and they clearly did not want to raise a claim and after several emails this was half attempted but not completed as they said it wasn’t possible. Spoke to Royal Mail again who do not understand why Silk Fred won’t complete the claim when the process is so straight forward and the reasons they have suggested it can’t be completed are incorrect. Several emails later and this is still not resolve and am now being completely ignored. So no new clothes, loads of wasted time on packaging up returns, going to two post offices and probably 20 plus emails to the unhelpful customer services at silk Fred to try and resolve this and £38 down for the lost item. If you’re thinking about buying from this company I wouldn’t waste your time or money when there so many better quality clothes providers!