Poor customer service and poor quality. Ordered some dresses for a ball, they were awful when they arrived, fabric was horrible and they were expensive! Not at all worth the £66+ for each dress! Didn’t realize the returns period was 14 days and my daughter had been very poorly so was quite distracted. Presumed the returns period would be 28 days as most places are online, when my baby was better I tried to return the item and was unable to. Explained this via their customer service online chat but they refused to refund then £130 on two dresses that I’m now stuck with. It’s quite a considerable amount of money and I feel extenuating circumstances. I will never purchase from Silk Fred again and would highly recommend if anyone does they look at the returns period and look elsewhere for much better quality dresses at a fraction of the price! I ended up buying my dress from Bohoo for £28. Far superior quality and service. Also always purchase from ASOS and never have had any issues with them! Returns policy is also fab! I understand there is a 14 days return policy but I think in certain circumstances a little decent customer service would go a long way.