wful return policy and poor customer service.
Bought same dress in 3 different sizes as currently pregnant and no idea what size I would be. Missed the return window and contacted customer service to see if there was an option for me to return 2 of the dresses for store credit as I knew I went over the return policy. Absolutely no understanding or discussion, simply no you're over the window nothing we can do. Asked for case the be escalated and was just told no.
I get that from cheap places but really surprised at how inflexible they were - even when I offered to accept store credit -I don't see how they lose from that option as they would still have my money, i just wouldn't have 2 dresses that don't fit.
Dresses also arrived at different times, again cutting into their short return policy.
1 year ago
Silk Fred has a
3.3
average rating
from
472
reviews
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