Ordered a maxi dress for my honeymoon but once I'd worn it I realised that the strap is twisted so it doesn't sit properly! Completely the manufacturers fault! It was bought a while ago but as it was their fault I assumed they'd try and help me. It was £35 so quite a lot for only 1 wear! I emailed customer services to be told they couldn't help me as it hadn't been flagged before now. You would think they could exchange it for me but apparently not!! I'll stick with Asos in future!! Expensive website, terrible customer service and very expensive delivery/returns!