The items I ordered didn't even turn up, their customer service is simply non-existent . All you get is a standard reply saying that they will get back to you but needless to say they never do. There is no telephone number so you cannot speak to anybody. Obviously I have seen no refund. Please learn by my mistake to DO NOT PURCHASE ANYTHING FROM THIS COMPANY. UPDATE: I have since emailed Tamsin 3 times. NO RESPONSE received until 3 days later (7Jan) today I received an automated response email telling me that the query is now closed!! Needless to say, no refund received. PLEASE AVOID.