I knew when order through SilkFred and get multiple different deliveries. However, the return policy is based on each individaul item, so you have 14 days to notify SilkFred from the delivery date of EACH item, this is not stated on their website. This wouldnt be so much of a problem if they all arrive at similar times, however, my parcels arrived over a space of 2 weeks. So when I requested a return after everything arrived I was not able to do so for most of the products. I have been in touch with customer services and even though I am still within their 46 day send back period they will not allow the return. So if I sent the products back they would be in time, but the only answer I get from customer services is no. I will not be ordering again and will be publicing the awful customer services on every website possible.