I ordered a macbook skin on December 5th. Sent an email on December 12th asking if it's been shipped and "Dolores", on December 14th, said it's in their packaging department to be shipped out soon. Fast forward, I email again on January 1st (on a different support ticket) and essentially ask if my order's ever going to come and to just give me a refund instead. On January 12th (Today as I'm writing this), Dolores responds... and tells me that it's too late to get a refund. Their cancellation/refund policy is only available for an HOUR after your purchase. Many first-time customers aren't going to know how scummy this company is within an hour of ordering. I check the order status page and there's no change. It's the same status as I saw on December 5th, 14th, and January 12th. "Processing". The company advertises "Shipping Options - First Class with Tracking" as a shipping option. Advertises "2-3 business day response time" during busy holiday seasons. Exempting January 1st since it's new years and since it's considerably past the holiday gifting period, it still took 7 days to essentially tell me that they won't do anything to help my order actually get to me. Bonus points for saying "sorry for any inconvenience"!! It was some holiday sale special along with advertising their new retro macbook skins. They set up that sale under the guise that they'd be good for gift ideas. The company says a lot of things about themselves... "Customer attentiveness", "Focus on satisfaction", etc. It's all fluff. Do not buy from this company. You can get the same skins for your devices at competitors. It'll be slightly more expensive... but you'll actually get the thing you paid for. Comparison: The wood mahogany skin I have for my work machine from Dbrand seems to cost ~$7 more than what it would on slickwraps. Ordered on Dbrand July 13th. Shipped July 16th. Delivered 20th. One week. Slickwraps is at ~5 weeks and counting. Not sure if it'll show attached images but according to Dolores, my order's been being packaged for ~3-4 weeks now. Must be some good packaging.