shady company. emails are automatic emails. placed order in the beginning of Feb. still states "process" when checking order status. will be filing a dispute with the bank and send them the notices. FYI ordered NON CUSTOMIZED product "If your order is a standard, in stock item, (not customized) most products take 4-6 business days to ship. If your order is a customizer item - it takes approximately 6-8 business days to ship. *Please note that during our busiest holiday season and year-round sales, these time frames may vary. These are approximate dates - which we strive to abide by." totally wrong information. please be aware. do not order or shop from this company. they dont even reply to your email and cant even contact them at all.