Having to call to confirm an online order just defeats the object of online shopping especially when it takes 3 days to get through and numerous e mails saying they have tried calling but haven’t had any missed calls from them. I confirmed my order when I logged in and again when I logged in to PayPal. I paid for special delivery so I got the order within a week but about 4 days in when I was getting worried my order wouldn’t arrive on time I contacted the shocking support team who said once they eventually get the stock in they will ship it out. I then replied to say I’ll get it elsewhere as it wouldn’t arrive on time and they said they can’t cancel my order without me calling them but what was the point when they don’t pick up so I cancelled it with PayPal and got my money back straight away. Thankfully I used PayPal as I’ve read some horror stories about refunds and returns with SLR Hut. They’ve not only lost that sale but also a customer. Not worth it and will pay the little extra to get locally for peace of mind and also to keep the warranty as imports lose the warranty instantly.