If I could score no stars I would. I have never come across a company that cares so little about customers once they have signed on the dotted line. Sofa arrived 8 weeks late after numerous phone calls to an incompetent customer services team that can’t seem to access notes on the system nor warehouse systems nor be able to answer your call in under 30mins. Nobody can tell you what is happening, nobody knows what is happening and what they tell you is fabrications and blame aimed at other departments. A coffee table was missing off the order, variously this has been the fault of the delivery men, the warehouse and now the suppliers. I have been on the phone 12 times have visited the store 2 times and demanded to speak to managers on 3 separate occasions, I am waiting on call backs and fear I will be in my grave before they bother with me. I have lodged a formal complaint on their site, I am still waiting for someone to get back to me. In a final showdown today with what I can only describe as a brick wall of a customer services girl who refused point blank to take my point and let me speak to a manager, she then terminated my call as she was insulted I asked to speak to someone senior. Solutions provided are on sofologys terms, I can like it or lump it. If I want refunded I have to wait till the wrong items are uplifted and taken to their depot. I don’t trust I will ever be refunded and have lost the will to live with this shocking company. I will be very sure nobody I care about ever orders from them and hope that this review does the same. I see it isn’t the only one!