Absolute shambles of a company! Have spent nearly 4K on my sofas only to firstly have another delayed delivery which nobody from Sofology had the decency to inform me about! Now having further issues which Sofology don’t seem to be interested in resolving. I spent hours on the phone trying to speak to someone in the customer service team and every time I get through to someone which would take around 20mins each time they seem to not be the right department! I’ve been transferred to 6 different people and can you believe it that I still haven’t got to speak to one person who can help me.
Would NEVED recommend this company at all. The customer service team don’t seem to know anything and are just happy to transfer you to someone else and then someone else etc etc. It’s not 1 star that I give them it’s ZERO!!!
Oh and still waiting for a response from my complaints email which was sent 3 weeks ago! Goes to show how serious this company takes their customers.
DISGUSTING!
4 years ago
Sofology has a
1.2
average rating
from
1,647
reviews
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