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Jim
Please, please read the customer reviews before purchasing from them. The sales team and the store are fantastic and they lure you into purchasing a very expensive sofa because of this reassurance. Then the problems start. Delayed delivery, payment issues with the finance company and the worst part of all is the cheap Chinese junk they have sold you. Supposed to be a 20 year guarantee on the structure and springs but that guarantee really isn't worth the paper it's written on. They will do everything they can to wriggle out of repairing it. Despite written conformation that the springs and structure of the seat is covered for 20 years by there customer services, the repair guy was told by his Manager not to repair it and that the spring in my seat isn't covered under the warranty!! Apparently it's a different spring. Also I'm only just out of the 2 year warranty of everything else and despite being in a worldwide pandemic, they will not budge on the dates of the warranty. Sofology must be classed as key essential workers during this nationwide lockdown period! Once again, I cant stress enough, please read the reviews. What seems to be an amazing product in their lovely showroom is nothing more than cheap Chinese tat that is backed up with appalling customer services and false guarantees. You will regret buying from them.
4 years ago
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Sofology has a 1.2 average rating from 1,647 reviews

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