I oredered a settee footstool and chair delivered 6 weeks late upon delivery the chair was missing. Found out it had been sold to someone else by mistake ? The settee arm leather padding was missing and the hole for the legs on the footstool didn't line up therefore legs couldn't be attached correctly. I was fuming sofology offered to repair both goods which I refused I didn't buy substandard furniture to have it repaired. The missing chair would be replaced by another random chair until a reorder of the entire suite could be delivered in 17 weeks. After spending what seems like forever on the phone to customer services I cancelled the order and have arranged a pick up of the substandard furniture. Luckily I bought this on interest free I would have been devastated to have paid cash. I wasn't told at the point of sale that the furniture was mass produced abroad I was naive to think it was handmade in Britain and quality was assured. I have never complained on a website however I have spent 2 days on the phone to sort out this horrific mess. BUYER BEWARE