Missed delivery, unapologetic customer service rearranged delivery unfortunately both sofas were damaged. I had to chase for updates multiple times as customer service do not bother to keep you updated and ignore emails. Eventually cancelled sofas and refunded as they do not inspire trust that furniture will be repaired to a high standard given initial experience with Sofology. Not a pleasant experience and not a very professional company to deal with so will unfortunately avoid in the future - on the plus side a work colleague has avoided Sofology based on my experience and purchased sofas elsewhere.