Our sofa was on offer at the time of buying it. When it came to delivery they ‘lost’ our sofa. They didn’t get in touch with us to tell us, they just didn’t turn up with the sofa on the day! We had to chase round after them! Nearly a week later after me ringing around, they could not offer us the same sofa (as it was now out of stock) or the same sofa in a different colour for the same price. They wanted us to pay an extra £300 for the same sofa in a different colour and refused to match the price. We ended up with a red fund and will never buy from there again. Very unhelpful!