Ordered a sofa from here on September the 5th, finally got a delivery date for December 16th. Got a call at 7.30am from the driver to say he was on his way. Arrived 30 mins later only to find the sofa wasn’t on his lorry. Called Sofology, had to wait 2hrs 30mins to speak to someone which in itself is infuriating. Got through to a rather unhelpful and rude customer service operator called Stacy ‘don’t have to tell you my surname’. At this point the plot thickened. After giving her my order number she informed me that my sofa had arrived from the supplier with the corner piece in the wrong colour and that is not their fault. I found it odd as they still carried out a delivery and there was no sofa on board. I called the driver back on his mobile and he confirmed 100% that my sofa was not in the back of his lorry. Seems like they knew well in advance of the delivery date that their was a problem with my order and they didn’t have the decency to let me know in advance. The driver also told me that it’s been a disaster since covid and he is still delivering orders now that we’re made in 2019. I totally get it, but if it’s that bad why take my money in September? I must say in their defence they offered me a loan sofa, the opportunity to get the sofa i ordered with a lead time of another 17 weeks (but she could try and half that, with no guarantees) and £150 off as a token of goodwill. She didn’t seem impressed when I burst out laughing! I asked to speak to a manger and was told no and their is no guarantee of when they will call me Honestly think before you buy from here! I’m stuck with no sofa for Christmas and It’s not just me there are hundreds of people in the same boat on social media