Purchased our sofa InAugust, was due in November. No communication from them, no ETAs no nothing. I have spent hours and hours on hold to their phone lines but they just have useless staff. At one point they gave me a date, so I took time of work to wait for this. Late in the day I ring up only for them to say we don’t have stock of the sofa... so why the hell has a delivery been arranged with NO SOFA?! I suspect the lady on the phone made a ‘false’ delivery to get me off the phone. Atrocious. I have sent countless complaint emails and generic support emails, I am still waiting 4 weeks for a response! Fast track to two weeks ago, they agreed a refund and someone would be in touch (again). I still have not received my refund or a call from the finance team two weeks later!!! What a joke of a company.