Great service! Terrible sofa's!!!!!!!!!!!!!!!!!!!! The sofa's are terrible with no longevity. In the show room you are given the full works, E.G, the shop workers telling you they don't get commission,blah, blah and more blah. You are pushed in to buying accident insurance on your large purchase so that you think you will be covered for every incident at home and ware and tear during your credit agreement. Ding, Ding, 1 year down the line and you start to notice faults with product and like all new customers you call customer service to seek advice or possibly access your so called insurance policy. Ding, Ding you are then passed from one agent to next. 2 hours later you finally speak to some for them spout jargon your already know! What they fail to tell you in the shop is that you cushions have 33% reductions in the first year and continue to decrease because of the type of material they use. My £2000 sofa is like sitting on the floor and all they do is send you "how to" video on how to plump up your cushions. Its a complete joke! The great thing about having a very large following on social media is that you can share your experiences with them and influence others on not to shop at SOFOLGY! Its a complete con!! Go some where else people!.