Had a sofa 1& half yrs cushion all gone saggy & flat had technician out , for him to plump it up take pics for his report & say there’s nothing wrong with it & you just have to plum it up once a wk , but you sit on it for half an hour & see pics below for results, i took insurance out when I bought the sofa saying it covers any problem,( GUESS WHAT NOT WORTH THE PAPER ITS WRITTEN ON ) so now they have a report from there technician the case is closed won’t come out again to sofa for second opinion, & like I said to the 4 different ppl I spoke to today I have to plump the cushion up 3 times a day , to make it look presentable, Iv worked un upholstery factory myself many yrs ago so I know exactly why I’m talking about , I’d also like to say I have done exactly what they told me to do rota the cushion & plump every wk for general wear , I also know to expect it to go flat a little knotting stays perfect, but this I a ridiculous amount off excess fabric, I can purchase new inserts £136 just for my sofa , I would strongly recommend ppl to read reviews before stepping one foot in sofology because there aftersale is disgusting disgraceful would not have another sofa from there even if it was free , so £2800 pounds after I need to consider my opinion to buy another sofa , to be fare my sofa I got rid of after 14 yrs was in better condition ,